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Raise your hand if you’ve ever experienced these crypto exchange issues:
Long response times.
Support tickets queued for 30 days.
Unplanned outages.
No one to contact.
Hidden fees.
Withdrawal limits.
And the worst scenario of all… the exchange shutting down.
We know you’re raising your hand as you read this!
So why does the crypto industry seem to treat customer experience and personalised service as an afterthought?
Investing in cryptocurrency is about exploring a new asset class.
But it should be done safely, reliably and with the right information.
That’s why investors love Caleb & Brown.
Caleb & Brown is not just another crypto exchange; it’s a crypto brokerage and your gateway to a personalised, premium 24/7 service.
Every client is given their own expert crypto broker, guiding them every step of the way in their crypto journey.
We’re here to help you buy, sell, swap, transfer and securely store your crypto assets.
Whether you're a beginner learning about crypto for the first time, or an experienced investor looking to execute complex trades.
We are a people-first business.
Unlike an exchange, we don’t see you as just another transaction.
We see a genuine relationship - a person-to-person connection.
A people-first business in crypto?
You may think it sounds too good to be true.
But here’s what makes Caleb & Brown different:

1. Personalised service
When you create an account at Caleb & Brown, you’re paired with a dedicated personal crypto broker who takes the time to understand your goals and helps you build a portfolio. They help keep you informed about the latest crypto market trends and facilitate trades safely and securely. Always on hand to answer questions or help you to adjust your position, they’re only ever a phone call or email away.

2. Security
Caleb & Brown partners with Fireblocks, an institutional-grade custodial cold storage solution. They offer end-to-end custody, taking responsibility for all storage, giving you one less thing to think about. This includes secure off-site physical storage, which is done automatically when you complete a purchase. However, client assets are always readily available to trade and access within the Caleb & Brown portal or via contacting your broker. And for those who prefer self-custody, we’re here to support that too.
3. Trade as an individual or entity
Trade as an individual, company, trust, SMSF, 401(k) or self-directed IRA.

4. Trusted since 2016
Caleb & Brown was founded in 2016 and has thrived in the excitement of bull runs and weathered the downturns of many bear markets. They are a trusted service that clients love, as shown by their high TrustPilot score of 4.9 and Google review rating of 5.0.
5. Transparent fee structure
At Caleb & Brown, fees are a percentage base of transactions. That means there’s one percentage fee for buy, sell and swap orders, regardless of the asset or the complexity of the trade on their end. There are no fees to talk to your broker, and no fees on spreads, slippage, deposits, withdrawals or custodial fees.
Caleb & Brown is trusted by over 29,000 clients in more than 100 countries.
They are the white glove, specialised service you’ve been waiting for in the crypto space.
Create an account at Caleb & Brown for free today to get your own dedicated broker.
Disclaimer: This article is for general purposes only and does not constitute, and should not be construed as constituting, any recommendation or advice regarding financial, legal or investment decisions. Cryptocurrency trading involves risk and may not be suitable for everyone. You should conduct your own research and seek advice from a legal and financial adviser before making any trading decisions. Caleb and Brown Pty Ltd assumes no liability for any losses or damages that may result from the use of its services or reliance on the information in this article.
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